Remedial EFT (ENGLISH FOR TOURISM)

Remedial EFT (ENGLISH FOR TOURISM)

Nama Kelompok :

1. Muhammad Abil

2. Maria Riska Carolina

3. Tyla Ananza

1. Write a conversation between a customer and a ticketing staff handling the ticketing process !

Answer :

Najwa: Good morning sir, Im Najwa as your ticketing staff Tour. Please have a seat.

Customer: Good morning miss, thank you. can i order a ticket?

Najwa: Oh sure, Would you mind telling me the rute of your flight sir?

Customer: I want to fly to Singapore for oneway.

Najwa: What Airplane class and how many passangers sir?

Customer: I want economy class for one person

Najwa: When would you like to arrival sir?

Customer: I want arrival at 5:00 a.m

Najwa: please wait sir, I will check the ticket first.

Customer: Okay.

After check the availability

Najwa: Alright sir, there is available at 6:00 a.m and for the price is Rp.1,700,000 oneway to Singapore. would you reserve it sir?

Customer: Yes

Najwa: Can I have the passenger passport sir?

Customer: here is the passport miss.

Najwa: Thank you, I'll confirm the passanger data. So the passenger named is Mr. Johan right sir?

Customer: Yes, it is true

Najwa: Do you have number of passenger can I call?

Customer: here is the number, its 089325492846.

Najwa: thank you sir, Can I have your email To be contacted sir?

Customer: yes, My email is putra_082@gmail.com

Najwa: Please wait sir, I will input the data in to the computer

Customer: okay miss

After entering data into the computer

Najwa: Alright sir, I will repeat so the ticket is for Mr Johan and the destination is to Singapore for one person at Soekarno Hatta airport at 6:00 a.m is it right sir?

Customer: Yes, that's right.

Najwa: well, how would you like to pay the tickets sir? By credit card or in cash?

Customer: can I pay just with cash miss?

Najwa: Of course you can sir.

Customer: here is your payment miss.

Najwa: thank you, alright sir, now I'd like to repeat the tickets details so the passengers are to a adults for Mr. Johan your reservation code is Garuda Air Flight Soekarno Hatta Singapore (GAFSHS) fly from Jakarta at 06.00 A.M Jakarta Time at terminal 1 of Soekarno Hatta airport and will be arrived at 8:50 A.M Singapore time at terminal 1 of Singapore Changi Airport. Is it clear sir?

Customer: yes miss.

Najwa: here your ticket sir.

Customer: thank you miss.

Najwa: is there anything else I could help you sir?

Customer: no miss, thank you.

Najwa: alright, Thank you for coming and trusting our company for your trip.We hope to serve you again on your next trip.

Customer: Your welcome miss